10/21/2026
Your potential renters will hang up in 11 seconds.
Sales callers waited 45 seconds on hold in 2024. In 2025, they gave up after 11. About 60% of tenants rent from the first facility they reach, so speed on the phone now decides who gets the move-in.
On the latest episode of Storage and Beyond, our Bray Allen and Jared Gabaldon sit down with Kimberly Robinson and Justin Johnson of OpenTech Alliance, Inc. to break down their annual self-storage white paper. The data comes straight from OpenTech’s access control, kiosk, call center, and auction platforms.
Our conversation covers seven ways your facility wins more revenue. You’ll hear why tenants pay $15 to $20 a month extra for in-unit motion alerts, how one UK operator with more than 200 stores went mobile-only without losing customers, and why 71% of kiosk rentals start as walk-ups.
Thank you to OpenTech Alliance, Kimberly Robinson, and Justin Johnson for joining us and sharing the numbers.
Watch the full episode at the link in the comments.