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Monday 7am - 11pm Tuesday 7am - 11pm Wednesday 7am - 11pm Thursday 7am - 11pm Friday 7am - 11pm Saturday 7am - 11pm Sunday 7am - 11pm

Ascensos

Name: Ascensos
Address: 250 Airbles Road, Motherwell, ML13AT, GB
Telephone: +443330002200

Helping global retail brands & customers stay in love 💙 Ascensos is a global leader in retail and e-commerce customer experience management (CXM).

We’re not your typical contact centre. Because we like to do things a little differently. We have a fresh approach together with a great track record. We think it's a compelling combination. We hope that you do too. Here at Ascensos we believe we can change the rules and offer a different approach; a better approach, focused on doing the right thing for our clients and their customers. And doing i

t well. With UK operations in Motherwell, Clydebank, Stranraer and Cowes on the Isle of Wight; and Global operations expanding to Bucharest, Istanbul, Antalya, Cape Town in South Africa and Trinidad & Tobago, we employ over 3,500 A-players who we are proud to refer to as ! Our recruitment is ongoing throughout the year. To be considered send your CV to [email protected] and we’ll be in touch! Interested in finding out more about ? Visit www.ascensos.com

22/05/2026

💙 💙 Opportunities are growing in !

As our Cape Town operations continue to grow, new opportunities are now available across customer service, sales, quality, compliance and operational leadership roles.

If you’re looking to take the next step in your career, this is a fantastic opportunity to join a fast-paced and people-focused environment.

Current opportunities include:

⚡ Outbound B2B Sales Agents
⚡ Outbound B2B Sales Team Leaders
⚡ Risk & Compliance Manager
⚡ Associate Director – Quality
⚡ Utilities SME Advisors
⚡ Customer Service Advisors
⚡ + more

✔ Competitive salaries
✔ Great benefits
✔ Career development opportunities
✔ Supportive and inclusive culture
✔ Full-time permanent roles

𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲. Due to the high level of interest in our opportunities, only candidates selected to progress will be contacted.

➡️🔗 View all opportunities: https://bit.ly/3wDm48Q and take your next step with

18/05/2026

💙 💙 Join in !

Exciting opportunities are now available across our business as part of the Firstsource group.

Current opportunities include:
⚡ Agents
⚡ Team Leader
⚡ Operations Manager
⚡ Quality Analyst
⚡ Trainer

❗ 𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲: 𝗣𝗿𝗲𝘃𝗶𝗼𝘂𝘀 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗶𝘀 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗳𝗼𝗿 𝗮𝗹𝗹 𝗿𝗼𝗹𝗲𝘀. 𝗙𝗼𝗹𝗹𝗼𝘄 𝘁𝗵𝗲 𝗹𝗶𝗻𝗸 𝗯𝗲𝗹𝗼𝘄 𝗳𝗼𝗿 𝗱𝗲𝘁𝗮𝗶𝗹𝘀.

✔ Competitive salaries
✔ Performance incentives available on selected roles
✔ Career progression opportunities
✔ Supportive and people-focused culture
✔ Full-time permanent opportunities

📍 Office based roles | Cape Town, Gardens

➡️ Apply now via the link to find out more https://bit.ly/3wDm48Q

24/04/2026

Scotland, you’ve done us proud 💙 💫

At the first-ever 𝗦𝗰𝗼𝘁𝗹𝗮𝗻𝗱 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲 𝗙𝗼𝗿𝘂𝗺 𝗔𝘄𝗮𝗿𝗱𝘀, we’re delighted to share that Ascensos, a Firstsource company, and KFC UK & Ireland have won 𝗕𝗲𝘀𝘁 𝗢𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗲𝗱 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗧𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿🥇

This is a brilliant recognition of what can be achieved when strong partnerships, empowered teams and a shared commitment to great customer experience come together.

Our teams have shown that complaint handling isn’t just about resolution. It’s about listening, understanding and turning difficult moments into lasting loyalty.

As the Ascensos and Firstsource family grows in and , this award reflects the strength of our retail CX expertise, our focus on outcomes, and the incredible people behind the service.

A huge congratulations to everyone involved, and thank you to KFC UK & Ireland for a partnership built on trust, collaboration and shared ambition.

We’d also like to recognise our finalists for 𝗕𝗲𝘀𝘁 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗧𝗲𝗮𝗺 – 𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 & 𝗠𝗢𝗦𝗦. Your commitment to continuous improvement and customer experience excellence sets the standard every day.

Born Local. Grown Global.

21/04/2026

💙 💙 Join in !

⚡Experienced in SME customer service utilities and ready for your next step?

We’re growing our team and looking for Utilities SME Advisors to deliver end-to-end support for business customers in the energy sector.

💬 In this role, no two conversations are the same. You’ll take full ownership of each interaction, from resolving queries and managing accounts to supporting customers with payments and tailored solutions.

🎯 What we’re looking for:
✔️ Minimum 12 months’ SME utilities customer service experience (voice and back office)
✔️ Confident communication and problem-solving skills
✔️ A proactive, customer-first mindset

➡️🔗 Apply now: https://bit.ly/3wDm48Q and take your next step with

17/04/2026

💙 💙 Join in !

⚡ Curious, solutions-focused, and passionate about helping customers?

We’re growing our team and looking for Customer Support Specialists to join us in Trinidad. If you enjoy solving problems, building great relationships, and being part of a fast-paced, supportive environment, this could be the perfect opportunity for you.

💬 In this role, you’ll support customers across phone, chat, and email, helping to resolve queries, manage support tickets, and deliver a seamless customer experience.

You’ll collaborate with internal teams, share valuable feedback, and play a key role in making every interaction count.

✨ What you’ll bring:
✔ Strong communication skills and a customer-first mindset
✔ A proactive, problem-solving approach
✔ Confidence working across multiple channels
✔ A passion for delivering great service every time

➡️🔗 Apply now: https://bit.ly/3wDm48Q and take the next step with

24/03/2026

💙 💙 Join in
✨ Love helping people and creating great customer experiences?

𝗪𝗲’𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘀 𝘁𝗼 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗖𝗹𝗮𝗿𝗸𝘀, a well-known British footwear retailer with over 200 years of craftsmanship and heritage.

If you’re warm, positive, and enjoy building genuine connections, this could be your next step.

🛍️ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘀
In this role, you will:
✔️ Support customers with queries including deliveries, returns, refunds, and billing.
✔️ Build rapport and create meaningful interactions.
✔️ Use your problem-solving skills to find the right outcome every time.
✔️ Deliver service that reflects a trusted retail brand.

🌟 What you can expect:
✔️ Full training and ongoing support.
✔️ A collaborative and supportive team environment.
✔️ The opportunity to grow your skills and confidence.

➡️🔗 Ready to take the next step? Apply now: https://bit.ly/3wDm48Q

18/03/2026

💙 💙 Join in !

⚡ Driven, empathetic, and ready to lead from the front?
We’re growing our Collections team in Trinidad and have an exciting opportunity available:

❗ 𝗣𝗹𝗲𝗮𝘀𝗲 𝗻𝗼𝘁𝗲: 𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗽𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗶𝗻 𝗯𝗼𝘁𝗵 𝗘𝗻𝗴𝗹𝗶𝘀𝗵 𝗮𝗻𝗱 𝗦𝗽𝗮𝗻𝗶𝘀𝗵.

💼 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻𝘀 𝗧𝗲𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 – Lead and motivate a team of Collection Specialists, driving performance while creating a positive, supportive, and high-performing culture.

If you’re passionate about delivering fair outcomes for customers and thrive in a fast-paced, people-focused environment, we’d love to hear from you!

➡️🔗 Ready to take the next step? 👉Apply now: https://bit.ly/3wDm48Q and join

06/03/2026

We’re proud to share that Ascensos a Firstsource company, has been named a finalist in two categories at the 𝗦𝗰𝗼𝘁𝗹𝗮𝗻𝗱 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲 𝗔𝘄𝗮𝗿𝗱𝘀 𝟮𝟬𝟮𝟲 🎉

✨𝗕𝗲𝘀𝘁 𝗖𝗼𝗺𝗽𝗹𝗮𝗶𝗻𝘁𝘀 𝗛𝗮𝗻𝗱𝗹𝗶𝗻𝗴 𝗧𝗲𝗮𝗺 – Ascensos & KFC
✨𝗕𝗲𝘀𝘁 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗧𝗲𝗮𝗺 – Ascensos & Moss Bros.

These nominations reflect the dedication, creativity and customer-first mindset of our teams, who work every day in close partnership with our clients to deliver meaningful solutions, measurable outcomes and exceptional retail customer experiences.

At Ascensos, we believe great CX comes from empowered teams, strong client partnerships and deep retail expertise.

Congratulations to everyone involved. We are incredibly proud of you, and grateful to our fantastic clients for the partnerships that make this work possible.

We’re looking forward to celebrating with the industry at the Scotland Contact Centre Forum Awards Dinner on Thursday 23 April. 🥂

06/03/2026

💙 💙 Join in !

🛒 Passionate about retail and delivering great customer service? This one’s for you!

𝗪𝗲’𝗿𝗲 𝗹𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘀 𝘁𝗼 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗔𝗟𝗗𝗜, one of the UK’s leading supermarket retailers, known for its fast-paced environment, high standards and commitment to value.

From helping customers with queries to resolving issues quickly and efficiently, you’ll play an important role in making sure every customer interaction is handled with care and professionalism.

Working with a well-loved supermarket brand, you’ll help deliver the reliable, friendly service customers expect - turning everyday interactions into positive experiences.

⌚ 𝗦𝗵𝗶𝗳𝘁 𝗽𝗮𝘁𝘁𝗲𝗿𝗻: Full flexibility required between 8:00 AM – 8:00 PM, Monday to Sunday
📝 𝗖𝗼𝗻𝘁𝗿𝗮𝗰𝘁: Permanent
💷 𝗦𝗮𝗹𝗮𝗿𝘆: £25,708 per annum
📅 𝗦𝘁𝗮𝗿𝘁 𝗗𝗮𝘁𝗲: Monday 16th March
🎓 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴: Monday to Friday (2 weeks)

If you’re a great communicator who enjoys helping people and solving problems, we’d love to hear from you.

➡️🔗 Apply now https://bit.ly/3wDm48Q and bring your passion for service to .

27/02/2026

Cape Town, you raised the bar. ✨

What a night at the stunning Simons Constantia Vineyard!

From the moment guests arrived, KFM host Sibongile Mafu brought the sparkle, creating a red-carpet welcome that made everyone feel like the star of the show. 🌟

As the evening unfolded, local festival DJ Ashton Abels absolutely owned the dance floor and kept the energy sky-high all night long. 🔥

Beautiful setting. Incredible food. Unmatched vibes.
And of course, the crowning of our A-players who shone brightly throughout 2025. 💙

It was a night to celebrate, connect and remember.

👉 Relive the party and view the full photo gallery here: https://bit.ly/4rDxOU6

✨

Address

250 Airbles Road
Motherwell
ML13AT

Opening Hours

Monday	7am - 11pm
Tuesday	7am - 11pm
Wednesday	7am - 11pm
Thursday	7am - 11pm
Friday	7am - 11pm
Saturday	7am - 11pm
Sunday	7am - 11pm

Telephone

+443330002200

Website

http://www.ascensos.com/

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