We will provide the following services:
•Hardware repair – We will repair or replace any failed or questionable components including CPU’s, memory, motherboards, power supplies, video cards, hard drives, etc. You will be billed for the University’s direct and indirect costs involved in acquiring the parts.
•Data Recovery – Whenever possible we will recover existing data to transportable media or
restore it to your system after repairs are completed. If we are unable to recover your critical data we will give you the option of sending your drive to a data recovery service at your expense. You are responsible for letting us know if there is data on your computer that you need recovered before we begin repairs.
•Operating System troubleshooting and repair – We will make every reasonable attempt, up to and including formatting and reinstalling the operating system, to repair problems due to operating system corruption, viruses, spyware, etc. We cannot and will not install invalid or illegal operating systems or software. If it is necessary to reinstall your operating system you will be responsible for providing us with original disks and a Certificate of Authenticity prior to the reinstall.
•Configuration to meet minimum campus network security requirements - We will apply all necessary patches and updates to your system, verify or install if needed the campus standard antivirus software, enable and configure the firewall, and make every reasonable effort to ensure the machine is free of viruses, spyware, etc. We will configure your system to automatically apply needed patches and updates at regular intervals in order to keep the machine as problem free as possible.
•Configuration to ensure proper operation – We will install all applicable device drivers provided they are readily available and configure your machine to conform with University standards. This includes configuration of wired and wireless network cards and instructions for getting your machine un-blocked on the campus network if necessary.
•Software Installation – In most cases we will install standard office suite applications, web browsers, e-mail clients, etc. as long as you are able to provide us with the appropriate installation media and proof of license. Configuration of such applications will generally be your responsibility to ensure that they operate correctly in your environment, as will installation of any non-standard software.
•Warranty Service – We will provide warranty service on Apple and Dell equipment, up to the limits of our agreements with those manufacturers. As long as the repairs are covered by the manufacturer and our labor is reimbursed by them you will not be charged anything for the repair. These repairs are typically limited to hardware repair only. You will be charged standard labor rates for any other services you require.
