Big Wall Hardware is a family-owned business with a proud heritage spanning 3 decades that delivers a long-standing history of strength and stability in the industry. We understand that our customers value quality products, exceptional service and expert advice. Therefore, our primary focus has always been to sell optimal quality products for interior decoration, hardware, DIY tools and accessorie
s at reasonably competitive prices with consistently high quality customer service. Our aim is to help our customers make their homes ideal, safe and healthy by providing the right solutions. Our company’s reputation is built based on doing things the simple way effectively. Therefore, we aspire to make our company’s motto a reality – to help every customer to get the right solution in any Big Wall Hardware store. We aim to enable every customer that comes into our shops, whether locally or online, to be able to purchase our broad selection of merchandise with peace of mind. MISSION STATEMENT
To provide excellent customer service through well-trained, friendly and knowledgeable staff
To build a respectful and collaborative workplace that always strive for excellence with perseverance
To help people enjoy ideal, safe and healthy home by providing a wide range of solutions with value for money at their convenience/neighborhood
To be actively involved in the communities that we serve in
VISION STATEMENT
To be ASEAN’s top one-stop hardware center
OUR VALUE
Our staffs are our brand ambassadors and they have in-depth knowledge of our products and services. When customers come to us with a problem, we work with them to find the best solution at competitive prices. We are all about choices and selection. We stock as many as 4,000 items in as many as 29 categories of products; so whether you need a door knob or a door, advice on a renovation and building project or re-painting your house, there’s a Big Wall close to you or at your fingertips where you can find it all. We envision being the ultimate one-stop hardware centre for high quality products that will transform the way our customers shop and buy products.
