03/05/2023
SOLUTIONS PROVIDING & LOGISTIC TECHNOLOGIES CORPORATION
17 Iraq St., Section IV , Betterliving Parañaque City, Philippines 1711
Phone +63 2 85278511, www.spltechcorp.com
Email your rresume to [email protected]
Hiring for Technical Service Engineer
Job description
OPERATIONAL
Ø Conducting end user training with the clients
Ø Assigned with the project deployment within client site
Ø Oversee and assists contractors’ daily activities
Ø Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ø Performs various duties related to electrical works and design
Ø Responds to technical problems within the organization
Ø Maintains a consistent level of technical readiness as defined by technical manager
Ø Management of all IT related equipment used within the organization
Ø Management of software for laptops and desktop used within the organization
Ø Keep abreast of new product introductions, technological/industry advances, and market/territory developments
Ø Implementation of project timeline (Gantt Chart)
Ø Management of repair software
Ø Maintain professional relations with customers during the technical cycle and ensure responsive customer service; investigate and respond to customer’s technical product questions or needs through proper channels. – tse 1 - under team lead
Ø Conduct product demonstration with Account Managers and Service Engineers as needed
Ø Ensures that the demo units are properly maintained and managed
Ø Ensure that there would be zero back jobs on repairs being conducted
Ø Generate diagnostic report and quotation for repair
DOCUMENTATION AND SUBMISSION OF REPORTS
Ø Processing of work permit (e.g. working permit, permit to operate on field offices)
Ø Creation and submission of activity report after the activity or on the next business day
Ø Creation and submission of service report on the activity or on the next business day
Ø Creation and submission of SMS report every after client activity
Ø Creation and submission of JRF report for technical constraints within the organization
Ø Submission of accomplished Job order after every activity or on the next business day
Ø Creation and submission of project documents
Ø Monitoring and updating of bitrix report
Ø Creation and submission of client’s update report
Ø Creation and submission of design proposal
Ø Updating the inventory of deployed products to clients
COMMUNICATION
Ø Responsible for the 24/7 phone support to clients and technical team member
Ø Responsible for the 24/7 email response
Ø Coordination with clients to resolve issues or concern regarding the project
Ø Implementation of project timeline (Gantt Chart)
Ø Provides prompt and accurate feedback to clients
QUALIFICATION
o Candidate must possess at least a Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Engineering (Computer/Telecommunication, IT), Engineering (Electrical/Electronic) or equivalent.
o Knows Networking Design
o Required language(s): English, Filipino
o At least 1 year(s) of working experience in the related field is required for this position.
o Applicants must be willing to work in Paranaque City.
o Fresh graduate are encourage to apply
o 2 Full-Time and Part-Time position available.
o Knows how to drive or with own transportation is an advantage.
We at SPL Tech Corp. understand the need of the customer to cope and meet to the changing market demands as efficient and cost-effective as possible for we believe that it is the core to the success of the customer business.
