03/29/2021
Job Description
The Parts/Purchasing Agent performs 3 main functions:
1) Support of service staff at main branch and other branches for parts needs
2) Parts inventory management
3) Assistant to Shop Service Manager.
Description of Duties:
Service Staff Support - main branch and outside branches
Define parts requirements with service staff, identify vendor sources
Order parts & define freight requirements
Complete Internal Service Orders (ISO) and customer work orders in the POR system
Maintain service library –parts & service manuals (on-line or hard copy)
Reporting ownership transfers to OEM for tech bulletin tracking
Support to Finance Dept. in terms of purchases, inventory, tracking activity
Warranty tracking
Assist in development and management of procedures, policies for ISO’s and parts inventory stocking guidelines
Parts Management
Purchasing & parts inventory and cost management:
o Includes defining stocking guidelines, approving purchases, database accuracy in terms of inventory & equipment service records
o Distinguish between stocked and special order parts and make related decisions
o Physical inventory process & accuracy
o Optimizing vendor parts sources for savings, quality, availability
o Supervise & train other parts/ISO support staff
Define parts pricing
Receiving & issuing parts in POR
Management and Organization of the parts area including stocking and returns
Inter-store transfer of parts
Inventory review of branch stores
Assistant to Service Manager-back up to the service manager in supervising the following:
Customer service support relating to internally or externally generated requests.
Prepare & Monitor POR service metrics and give direction as needed
Direction/problem resolution related to repair and maintenance of rental equipment & truck fleet
o Includes---field breakdowns, repairs, routine servicing (TA), annual maintenance planning & ex*****on, initial inspection and repairs of rental additions
Quality control process---assessment of malfunctions & company wide corrective action
Tracking and purchase of tools & shop facilities maintenance
Develop, implement and document maintenance policies, procedures, checklists
Assist in setting maintenance standards, policies, equipment annual maintenance
Other duties as assigned
REPORTING RELATIONSHIPS:
Reports to Service Manager & Store Manager
MEASURES OF PERFORMANCE:
· Budget performance of two departments-- Retail margins, service dept. budget
· POR accuracy related to inventory, ISO’s, customer work orders
· Maintenance due, overdue repairs to standards
· QC process--follow up action to prevent repeat errors
· Maintain a workplace that is clean & organized.
SKILLS & REQUIREMENTS:
Must have a minimum 3 years experience in purchasing processes or an equivalent combination of education and experience
Excellent computer and writing skills using MS Office – Word, Excel, Outlook
Must possesses ability to communicate well with all levels of management
Must be highly organized and attention to detail
Ability to adapt well to changing situations and remain calm under pressure
Mechanical experience beneficial
Forklift Training
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individual with disabilities to perform the essential functions.
While performing duties of this job, would occasionally be required to stand, walk , sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, use fingers and hands to feel objects, tools or controls and climb stairs
Must occasionally lift and/or move up to 80 pounds
Specific vision abilities required to include close vision, distance vision, depth perceptions and the ability to adjust focus
Job Type: Full-time
